Call Center / Contact Center

Enterprise class, open source, contact center dialer που χρησιμοποιείται από πολλά μεγάλα Call Center σε όλο τον κόσμο

Preview, Progressive, Predictive

Enterprise class, open source, contact center dialer used by many large Call Centers around the world. It has over 14,000 registered facilities in more than 100 countries around the world.

Οφέλη Call Center:

Call Handling: Ability to manage incoming, outgoing calls or a mix of the two.
Real-Time reports “Click-to-Listen”: Supervisors and managers have access to Real-Time Reports, which will show them the status of agents and calls in the system.
CRM Intergration: Can be integrated with many popular CRM systems, such as: Vtiger, Zoho, Salesforce.com, Zendesk, SugarCRM
Agents Anywhere: Ability to connect remote users.
Scheduled Callbacks: Ability to automatically call back at the desired time
Integrated call recording: Built-in call logging without activation license